LYNCHBURG, Va. (WSET) — Two days after a man posted on Facebook about witnessing Goodwill staff in Virginia throw his donations into a dumpster, the donation company issued a response.

A Lynchburg man, who chose to remain anonymous, posted to a Facebook group called 'Living in Lynchburg' after he witnessed staff throwing away his donations moments after he dropped them off.

Below is a picture of the post:

My family and I were going through a purge of things in our house that we needed to get rid of," the man said. "I had made two runs to the Goodwill; the first one was a tremendous amount of clothing, household goods, and children's toys; I'm not sure what happened with that load. Came back and picked up my second load and went back up there. By the time I was loading the second buggy, I was exiting to the back of the building and my first buggy went in through the door, out the back and I seen it being thrown into the dumpster.

The man shared with WSET's Hayden Robertson that while he understands that some items must be thrown away due to their condition, he said he was caught off-guard and that his donations were clean and resellable.

"Shock and sadness," the man said. "You know there's a lot of people out there in need and that's why we donate."

The man said he told his wife what happened, and she immediately called the store and asked to speak to a manager. He said the manager told them that some things are thrown out, but he was flabbergasted by the second reason they threw out his donations.

"She also said we were understaffed and over-inventoried," the man said.

After posting to Facebook about what happened on Friday, Goodwill Industries of the Valleys, which owns and operates the store on Wards Road, responded.

Below is a picture of their response:

WSET's Hayden Robertson contacted Goodwill Industries of the Valleys for an interview and spoke to Chief Operating Officer Mindy Boyd over Zoom.

"My immediate reaction was to reach out," Boyd said. "Fortunately, he was willing to give me a call and that's how we were able to connect."

Boyd said that the post had been seen by some employees and made its way back to them. The chief operating officer shared that this is not how any store should respond.

"He witnessed what he was donating end up in the dumpster; is that practice at all for any Goodwill," WSET's Hayden Robertson asked.

"Absolutely not," Boyd replied. "I was so appreciative to him for sharing it because if we don't know what's happening sometimes then these things can happen, and it is extraordinarily unfortunate. My immediate response was to get on the ground, first of all, to identify if this had happened, we want to make sure this stops immediately."

"Is there ever a time that a Goodwill associate would ever say we have an influx of donations so this is why we're doing this," WSET's Hayden Robertson asked.

"Absolutely not," Boyd replied. "We have a good logistics system with trucks that move about seven days a week and have hubs located across our territory. The one in Lynchburg specifically is located just a few miles over the river in Madison Heights. There are resources to be able to help stores in times when donations are heavier and sometimes that's Saturdays when people are doing their housework or have time off from work. So we make sure that we have the backup resources in place. It is not the practice that we would ever turn away a donation because we simply have too much inventory.

Both Boyd and the man shared that they did speak over the phone about what happened that day. While the man is appreciative of the call, he is still apprehensive about donating.

Will you ever donate to them again," WSET's Hayden Robertson asked.

Probably not," the man replied.

Boyd shared that she's been at the store the last two days making sure things like this don't happen again.

"How do you regain trust with the community after an incident like this," WSET's Hayden Robertson asked.

"I think that's paramount for me," Boyd replied. "First of all, recognizing that we had an unfortunate situation. The store, right now, has a new store manager, and the team there, while they are trying, we absolutely need to get a good store leader into that location. One of the things that we identified for this team specifically is we moved one of our top area managers over there today (Monday) and he is able to get over there and coach and lead and identify any areas where we need to improve. Also, we need to identify if there are individuals who are employed by us who do not embrace the value of donations and understand that every person has a choice; some time ago we embraced a new training program and the tagline that we embraced was 'Thank you for choosing Goodwill' because there are choices that donors make an when they make that choice to drive up to Goodwill, we need to express that every person. In this instance, we failed not only in that angle, but once he came inside the door. So addressing that swiftly is what we need to do."

The man shared that he is still thankful for Goodwill, but hopes this incident will promote change for the better.

Boyd hopes by addressing what happened and bringing in change, they will be more successful and not see another incident like this happen.